Managing listings NEVER be so relaxed and fun.

User Manual

Tutorial Index

1. Introduction

2. Requirements

3. Procedures

4. Sign in

4.1 Sign in

4.2 Sign up

4.3 Reset Password

5. Profile

5.1 Account

5.2 eBay Authorization

5.3 eBay Information

5.4 Synchronize & Publish

5.5 Template

6. Authorization

7. Synchronization

8. Variables

9. Templates

10. Customize

11. Items

12. Publish

13. Tasks

1. Introduction

Thanks for choosing KNKBay as your partner for eBay store management. We appreciate the opportunity to serve you. KNKBay is a professional software which provides quality eBay templates and convenient eBay listings management system. You can manage you eBay store here with plenty of templates, item descriptions, etc.

2. Requirements

One eBay seller account

One eBay store(if you need store homepage management in KNKBay system)

IE 9.0 or latest Google Chrome is recommended to login in.

3. Procedures

When you use KNKBay, you can follow the main procedures as shown in Figure 1 to fulfill your requests.


Figure 1 Main Procedure For Use KNKbay

4. Sign in

4.1 Sign in

Open your internet browser and type the address for KNKBay: http://knkbay.com to get access to our website. We recommend you to store this address into your browser index or favorite for next use. The sign in window is in the center of the page, shown in the red block in Figure 2, where you can type your username and password to sign in.


Figure 2 Login in KNKBay.com

If you already sign in, you can find your username on the right of the window when you back to KNKBay again, as shown in Figure 3. Just simply click "Management System" to login in the system again.


Figure 3 Back to KNKBay

4.2 Sign up

If you are a new user, you can click "New User? Sign Up For FREE" to sign up. The sign up procedure is simple and easy, which only need your email address as shown in Figure 4.


Figure 4 Sign Up

You need type in your username, password, email address and accept the terms and conditions, then click "OK " to sign up. Please note: your username have to be at least five characters and password has to be at least six characters for safety.

4.3 Reset Password

If you forget your password, you can click "Forget Password?" to reset your password as shown in Figure 5.


Figure 5 Reset Password

You can use either username or email address to reset your password, where an email with a dynamic link to reset your password will be sent to your registered email address. Please check your email box and reset your password afterwards. If you do not receive the email, please contact us.

5. Profile

After you sign in, you can find basic information and actions in the profile page, as shown in Figure 6.


Figure 6 Profile Page

5.1 Account

Your account information is shown here, you can find your username and email here. Click "Change Password", you can change your password as shown in Figure 7. You have to type in both old password and new one to finish this progress.


Figure 7 Change Password

You can also find your membership level and expiry date. The default level is basic, which enable you enjoy basic function and service from KNKBay. The differences between basic and pro are shown in Table 1.

Basic Pro
Template Basic Templates All Templates
Items managed 10 pcs No limitation
Item publish One by one Bulk
Homepage publish N/A Available
KNK Copyright footer Exist Removed

In order to get better service, you can update your level to Pro by click "Upgrade To Pro". You can find the pricing plans page as shown in Figure 8.


Figure 8 Pricing Plans

By click "Upgrde Now", you can find relevant Pro subscriptions. The selected subscription will turn from green to blue and you can click either eBay or PayPal via click the relevant icons to upgrade or renew your subscription as shown in Figure 9.


Figure 9 Pro Subscription

Click "Pay Now" to finish the payment as shown in Figure 10.


Figure 10 Payment Checkout

5.2 eBay Authorization

In order to manager you store and items, you have to get authorization from eBay when you first time use KNKBay by click "Authorize". See section 5 for more information.

5.3 eBay Information

After authorized form eBay, you can find your eBay information here, such last update, store, categories, store URL and site.

For Synchronize, please see section 6 for more information.

You can check your categories by click "Show Categories" as shown in Figure 11.


Figure 11 Show Categories

You can modify your store site by click "Modify" and select relevant site in the next page as shown in Figure 12.


Figure 12 Store Site Modification

5.4 Synchronize & Publish

You can synchronize and publish your items and homepage here. See section 7, 11 and 12 for more information.

5.5 Template

You can find the template you using now or choose another one. See section 7 for more information.

6. Authorization

When you sign in for the first time in KNKBay, you need to grant authorization from eBay. After click "Authroize" in the profile page, KNKBay will connect to eBay for authorization, which could take some time as shown in Figure 13.


Figure 13 Preparing Connect to eBay

You might meet problem with SSL Certificate and see the page as shown in Figure 14. Please click "Advanced" and "Proceed to api.knkbay.com (unsafe)" in the expanded page.


Figure 14 Connecting to eBay

After connected to eBay, you can sign with your account information as shown in Figure 15.


Figure 15 eBay sign in

Please note: The connection between KNKBay and eBay is 100% safety. KNKBay won’t get or store your eBay password. After sign in, click "I agree" to finish the authorization and back to KNKBay via http://knkbay.com opens in a new window or tab, as shown in Figure 16.


Figure 16 Grant Authorization from eBay

After back to KNKBay, you can find that your eBay information is shown in the profile page. The period for every authorization is about 2 year, which will also display in the profile page. Please note: authorization is only necessary when you first time sign in KNKBay and during the whole valid period, the authorized eBay account cannot be changed. If you find any problems, please contact us.

7. Synchronization

The synchronization will download necessary store and item information from eBay for modification. We have to synchronization icons on the profile page, one for store and another for item. If you update your store information, such as store URL, categories, etc., you can go to profile page and click "Synchronize From eBay" under "eBay Information" and click "Ok" in the next page as shown in Figure 17.


Figure 17 Synchronize Store From eBay

Please note: every time you update any eBay store information, do remember to synchronize from store eBay. Before you modify item information, you have synchronize them from eBay first. You can go to profile page and click "Synchronize From eBay" under "Synchronize & Publish" and click "Ok" in the next page as shown in Figure 19.


Figure 18 Synchronize Items From eBay

8. Variables

The variables page is used to modify general information about your store, such as your email address, telephone number, address, payment, shipping and returns, as shown in Figure 19.


Figure 19 Variables Page

You can make any necessary modifications in this page as you always do in MS Word. Click for information and click "Save" in the bottom of this page to save all the content you entered.

Please note: variables will be shown in your every item page and home page (depending on the specific template you use).

Please note: the you content you entered would be shown depends on different templates. Remember to preview before publish.

9. Templates

The templates page will provide you plenty of templates used for your store, as shown in Figure 20.


Figure 20 Templates Page

You can choose template and click "Preview" to see detailed effect as shown in Figure 21.


Figure 21 Template Preview

If you think this template fits your store well, just click "Use It" and "Ok" in the next page to confirm, as shown in Figure 22.


Figure 22 Use the template

We will develop templates continuously for basic and VIP users. Remember to check this page to update your template.

10. Customize

After choose your favorite template, you need continue with some customize tasks in the customize page.

Both homepage and listing can be customized, which can be selected in the top of the customize page as shown in Figure 23.


Figure 23 Customize Page

Please note: only users who have store in eBay, the customized homepage can be published. Only users with level pro can customize homepage, users with level basic can only customize the items page.

When you customizing the homepage, you can change the logo, images, items and whatever you want. This is easy to realize, just click the place you want change, and use any link or upload a file from your local PC, as shown in Figure 24.


Figure 24 Module Editor: Image

You can choose the image link to other items in your store, as shown in Figure 25.


Figure 25 Choose Link to Image

You can also change items shown in the home page by click the one you want to change, you can delete, modify or choose a new one. Click "Modify" to set the name and price for this item. The more important feature is you can set tag to this item, such as hot, special, new, clearance and premium. as shown in Figure 26.


Figure 26 Module Editor: Items

The customization of listing page is almost the same, as shown in Figure 27.


Figure 27 Listing Customize

11. Items

You can make necessary modifications in the items page, as shown in Figure 28. You can use filter and keywords in the top to find the items you want. The states of item are active, schedule, unsold, invalid; you can select one state or enter any key words and click "Search" to find the item you need.


Figure 28 Item Page

Please note: before you modify items, you have to synchronize them from your store to local first in profile page, see section 7 for more information.

You can edit your items information by click "Edit" on each item. The item short name, pictures, description etc. can be modified by wording or upload local picture, as shown in Figure 29. The short name will used in promotion ads instead of full name if you type in.You can also insert a YouTube URL for this item.


Figure 29 Item Edit

You can find one picture download from eBay as shown detailed in Figure 30. You can use your as much as 9 own pictures from your own PC for single item.


Figure 30 Picture for Item

You can also choose one picture from your own PC and upload to eBay as "Description Picture" as shown in Figure 31. Only one picture can by choose and upload but would divided into several small one depends on the size of your picture.


Figure 31 Description Pictures

After all the modifications finished, you can save, preview them or save and publish to eBay by click relevant icons on the bottom of this page. By click "Preview" to see the item exactly the same as you will see on your eBay store, the features and specifications will display on the right side of this page.as shown in Figure 31.


Figure 32 Item Preview

12. Publish

After all the necessary modification made, you can publish them into eBay in just one click. You can find two publish icons under "Synchronize & Publish", one for items publish and another one for homepage publish. For users with level basic, you can only publish items one by one in the Item page, while users with level pro can bulk publish items in Synchronize & Publish section.

Please note: only the items in "Active" state can be publish to your eBay store.

13. Tasks

When you synchronize product from eBay and bulk publish product, the action won’t execute immediately but added to task queue, as shown in Figure 31.


Figure 33 Task Queue

You can check the task queue status in the "Tasks" page as shown in Figure 32.


Figure 34 Tasks Page